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Privacy and Cookie Policy
Who We Are
GetMore is an online Ecommerce store delivering high-quality food and household products in Zimbabwe. Our platform is available at www.getmore.co.zw.
Information We Collect
We may collect the following categories of personal data:
a. Personal Identification Information
- Full name
- Email address
- Phone number
- Residential or delivery address
- National ID or tax registration number (where legally required)
b. Payment Information
- Payment card details (processed via secure third-party gateways)
- Transaction history
c. Account Information
- Login credentials (username, encrypted password)
- Purchase preferences, saved items
d. Technical and Usage Information
- IP address
- Browser type and version
- Cookies and tracking information
- Device type and operating system
- Site usage and navigation behavior
3. How We Use Your Information
Your personal data is used for the following purposes:
- To process and fulfill orders
- To communicate order status or respond to queries
- To provide a personalized shopping experience
- To process payments securely
- To comply with legal obligations
- To send marketing emails or promotional offers (with your consent)
- To improve website performance and customer service
4. Legal Basis for Processing
We process your data based on one or more of the following legal grounds:
- Your consent
- Fulfillment of a contract
- Compliance with legal obligations
- Legitimate business interests (e.g., fraud prevention, service improvement)
5. Data Sharing and Disclosure
We do not sell your personal information.
We may share your data with:
- Trusted third-party service providers (e.g., payment processors, delivery companies)
- Government authorities or law enforcement (where legally required)
- Professional advisors (legal, accounting, compliance)
All third parties are bound by data protection obligations under Zimbabwean law and are only permitted to use the data for specified purposes.
6. International Data Transfers
If your data is transferred outside of Zimbabwe (e.g., to cloud servers or payment processors), we ensure that such transfers are protected by appropriate safeguards and contractual obligations, in accordance with the Cyber and Data Protection Act.
7. Data Retention
We retain your personal data only for as long as necessary:
- To provide our services
- To comply with legal and regulatory obligations
- For tax and accounting purposes
- To resolve disputes and enforce agreements
Once data is no longer needed, we securely delete or anonymize it.
8. Your Rights Under Zimbabwean Law
You have the following rights:
- Right to access – You can request a copy of the data we hold about you
- Right to rectification – You may ask us to correct inaccurate or incomplete data
- Right to erasure – You can request that we delete your data
- Right to restrict processing – You can request that we limit processing in certain circumstances
- Right to data portability – You can request your data in a commonly used digital format
- Right to object – You can object to processing based on legitimate interests or direct marketing
To exercise any of these rights, please contact us at privacy@getmore.co.zw.
9. Security Measures
We implement appropriate technical and organizational measures to protect your data:
- SSL encryption
- Secure server hosting
- Regular security audits
- Restricted access to personal data
Despite our efforts, no system can guarantee absolute security. Please take care to keep your password and account information confidential.
10. Cookies and Tracking Technologies
We use cookies to:
- Remember user preferences
- Track site usage for performance optimization
- Facilitate secure logins and purchases
You can modify your browser settings to control cookie preferences.
11. Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect data from children without parental or guardian consent.
12. Changes to This Policy
We may update this Privacy Policy occasionally. Any significant changes will be communicated via email or website notice. Continued use of our website constitutes acceptance of any changes.